How roles work
Built-in roles, custom roles, and how to create your own.
A role is a saved bundle of permissions. Each member of your organisation has one or more roles, and the app uses them to decide what each person can see and do.
The five built-in roles
These ship with every organisation. They're locked, you can duplicate them, but you can't edit or delete them.
| Role | Best for |
|---|---|
| Owner | Founders. Full power, including the ability to promote other Owners. |
| Admin | Trusted operators. Same as Owner minus org-deletion / billing. |
| Manager | Team leads. Can manage clients, projects, leads, and team members' tasks. |
| Member | Default for individual contributors. Their own tasks, files, chat. |
| Developer | Engineers who only need API keys + the audit log. |
If you're not sure which to assign, Member is a safe starting point, you can always add another role later.
Creating a custom role
If the built-in roles don't fit, build your own.
- Open Dashboard → Roles.
- Click New Role (top-right of the left panel).
- Type a name and pick a colour. Click Create.
- The role opens in the right panel with all permissions off. Toggle the ones you want.
- Click Save.
The permission list is grouped by feature area (Tasks, Files, Teams, Chat, Users, etc.). Each row has a label, a description, and a switch.
Switches you can't toggle are greyed out, you don't have that permission yourself, so you can't grant it to others. Ask an Owner or Admin.
Editing or duplicating an existing role
- Click the role in the left panel.
- Locked roles show their permissions read-only. Use Duplicate to copy the role into an editable one.
- Custom roles are fully editable, change the name, colour, or any permission, then Save.
Deleting a custom role
Open the role and click Delete. Members who had it will lose those permissions (but not access entirely, if they had other roles too). The five built-in roles cannot be deleted.
Assigning a role to a member
- Open Dashboard → Members.
- Click the pencil icon (or Manage Roles action) on the member.
- Tick or untick role checkboxes. You can pick more than one, see Multiple roles, what does that mean?.
- Click Save.
Permissions you'll need
Creating, editing, deleting, or assigning roles all require the Manage Roles permission, which Owners and Admins have by default.